Careers

Vermont Telephone Company, Inc. is a family-owned telecommunications company headquartered in Springfield, VT. We are an equal opportunity employer. Join our team and enjoy an exceptional benefits package including generous paid time off, competitive insurance plans, and extensive investment opportunities.

Our currently available positions are listed below. We also welcome open submissions from applicants who do not necessarily see a job listed here that they are interested in, but believe their skill set can be beneficial to VTel regardless.

To apply for any position, email your cover letter and one-page résumé to vtelhr@vermontel.com, or use our application upload form.

Go to Career Application Upload Form

Vermont Telephone Company, Inc.

Join us at our Springfield, VT office in providing down-home service and getting one of the most advanced fiber networks in the world to every one of our landline customers.


Network Engineer

Application deadline: Until filled

Job purpose

The Network Engineer role supports the fiber, wireless, DWDM and video network operations of VTel, VTel Wireless and VTEL Data Networks. It encompasses a wide range of responsibilities including network design strategy, network engineering, implementation, migration planning, service design, proof of concept testing, optimization services, and development of training. This position will be required to work in a consultative manner with vendors, project management, product development, sales engineering, customer services, and systems engineering to scope and deliver professional service projects.

Duties and responsibilities

  • Produce HLD/LLD with the best architecture available to support our customer's services
  • Produce network implementation and migration plans
  • Deploy equipment and service configurations
  • Test and Support networks in various stages of deployment
  • Audit and assess customer networks
  • Produce and review technical documentation

Qualifications

Qualified candidates will have a Bachelor of Science in Computer Networking or equivalent 2 year degree with continued professional or specialized training in the field.

Prior experience in Network Management, Operation Support Systems (OSS) and Business Support Systems (BSS) is required, and may have been obtained in a work or internship setting.

Specialized knowledge in several of the following areas is desirable : IP routing protocols such as BGP and OSPF, VoIP and QoS standards; Ethernet, SONET, WDM, LTE wireless technologies, Access technologies (FTTH, DSL, and special circuits), Layer 3 Traffic Engineering and L2 Traffic Management, IP Video standards, Microwave path and RF engineering and measurement.

Candidates should demonstrate skills in core network engineering principles, GIS and project management.

This role requires employee to work independently in a self-directed manner on assigned tasks and network solution development. Employee communicates regularly with customers and team members, requiring excellent communication skills by phone and in person. Work product may be delivered as written, verbal and projected presentations. Proficient use of MS Excel, PowerPoint, Word, ______ GIS is required.

Candidate must possess a valid driver’s license.

Working conditions

Network Engineer works primarily in an office setting, up to 50 hours per week. Employee may sit at computer work station for long periods of time. Work may also require travel by car, and accessing work sites or field plant on foot or motorized vehicle.

Physical requirements

Employee may lift and deploy network equipment, which may be transported or carried by hand to end location. Employee may perform deployment tasks in small spaces and should be able to maneuver. Extensive lifting is not required.

Direct reports

None

Service Technician

Application deadline: Until filled

Job Summary

VTel is in the process of creating a state-of-the-art 10-Gig fiber network, and we are looking for experienced IP Network Technicians to support this network. You will join a team of experienced technicians maintaining an advanced Ethernet-based network. This includes voice service, high-speed broadband, and IPTV. This is an opportunity for an individual to help transform our network from the old TDM infrastructure to the new IP Ethernet world. This position requires the ability to troubleshoot and maintain data networks, and assess service capacity needs to meet customer demands.

The Service Technicians install, troubleshoot, repair, and maintain telecommunications products and equipment that VTel sells and leases. In addition, they perform work associated with splicing and maintaining outside plant facilities and equipment. You will also be responsible for installs, splices, repairs, and maintaining aerial, buried, and/or underground fiber optic and copper cables. You will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications. You will also be responsible for maintaining a Nortel DMS 100, Metaswitch, IPMPLS and DWDM networks.

As a Service Technician, you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of VTel services and products. Services include, but are not limited to, Telephony, Video/IPTV, Internet, and high-speed networks. Individuals in this role will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Individuals will also understand how to use and demonstrate VTel products and seek sales opportunities while educating the customer. Products and services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voicemail, Audio and/or Video Conferencing and Non-regulated CPE.

Job Responsibilities

  • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, IPTV, fiber optic/copper facilities and/or other VTel products & services for new and existing customers. Installs, configures, maintains, and repairs hosted PBX solutions, Centrex Systems, and other business systems such as fiber terminals, ISPs, DATA, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchanges. Performs cable fault acceptance tests on newly constructed facilities.
  • Provides troubleshooting support techniques and corrections. Responds to 'trouble' dispatches.
  • Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
  • Provides excellent customer service. Proactively educates and sells VTel products and services to customers.
  • Performs project management of the installation of systems and performs related functions as requested by supervisor.
  • Shares on-call responsibilities, and may be asked to work overtime to meet service demands.

Qualifications

Required Qualifications:

  • Associate degree with 2+ years basic technical telecommunications experience -OR- 4+ years technical experience with telecommunications products and/or services.
  • 2+ years of fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
  • Must have and maintain a valid driver's license.

Other Qualifications:

  • Requires an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/IPTV Installation, Inventory Systems, Cable Locating, Battery Maintenance, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, T-1s, DSL, Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
  • Practical knowledge and experience working with Nortel DMS 100 and Metaswitch platforms. IPv6 protocol, Alcatel OmniSwitch 9800 and DWDM, Lucent 7750.
  • Ability to work and make decisions independently with little or no supervision.
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.

IP / Optical Network Engineer

Application deadline: Until filled

The IP Network Engineer role encompasses a wide range of responsibilities including network design strategy, network engineering, implementation, migration planning, service design, proof of concept testing, optimization services, and development of training.

This position will be required to work in a consultative manner with vendors, project management, product development, sales engineering, customer services, and systems engineering to scope and deliver professional service projects, which can include the following responsibilities:

  • Produce HLD/LLD with the best architecture available to support our customer's services
  • Produce network implementation and migration plans
  • Deploy equipment and service configurations
  • Test and Support networks in various stages of deployment
  • Audit and assess customer networks
  • Produce and review technical documentation

Qualifications

  • Expert Level Knowledge in IP routing protocols such as BGP, OSPF and RIP and of enhanced technologies such as MPLS and VPLS.
  • Extensive knowledge of VoIP and QoS standards.
  • Detailed knowledge of Ethernet, ATM, SDH/SONET, Frame Relay, Packet over SDH/SONET, WDM, wireless technologies, Access technologies (FTTH, DSL, and special circuits), Layer 3 Traffic Engineering and L2 Traffic Management.
  • Experience in Network Management, Operation Support Systems (OSS) and Business Support Systems (BSS) is a plus.
  • Excellent written and verbal communication skills are required.

Internet Support Staff

Application deadline: Until filled

Main Job Responsibilities:

  • Configuring customer equipment to connect to the Internet, for DSL, and FTTH Internet customers either wired or wireless.
  • Performing accurate creation of new accounts and maintaining existing accounts, using company provided software tools.
  • Monitoring and troubleshooting customer services logically, utilizing company provided software tools.
  • Providing customers with product and service information to enhance sales and customer service.
  • Answering customer calls respectfully and patiently. · Troubleshooting connectivity issues for both DSL and dial-up, using a broad range of tools and experience.
  • Completing trouble tickets · Setting up email account in various email clients. Familiarity with a broad range of setting and configurations in a variety of email clients.
  • Testing, packaging and programming modems, routers and netbooks.
  • Monitoring and responding to customer voicemails and emails.

Other Qualifications:

  • Able to work independently and efficiently to meet deadlines
  • Proficient in Internet-related applications, such as e-mail clients, FTP clients, and web browsers
  • Self-motivated, detail-oriented and organized
  • Experienced with hardware and software troubleshooting
  • Excellent communication (both oral and written)

Field Sales Representative

Application deadline: Until filled
Reports to: Director of Sales and Marketing, VT Telephone

Job purpose

Develop and retain business relationships with residential and small business customers within the 14 telephone exchanges for Vermont Telephone Company, and/or within VTel Wireless territory.

Duties and responsibilities

  • Develop business through door to door and direct calls on customers, existing or recapture accounts where you will explain service options.
  • Act as liaison for Vtel Technical team and contractors on cut over and new services launches in targeted areas, pairing with technical team on roll outs to inform customers of change activities.
  • Perform customer needs analysis to understand current and future forecast of service requirements.
  • Create and present proposals for services Gain commitment to new or expanded services on location with customer.
  • Inform necessary technical and customer service team staff on service requirements to assure continuity of service delivery.
  • Utilize CRM system and any other tracking systems to track customer information and sales activity.
  • Attend sales meetings, participate in regular 1:1 meeting with manager, and participate in developing annual goals for revenue development.
  • Participate in product training and knowledge sessions, including product development.
  • Attend community business development functions as a representative of the company.
  • Further the mission of services and broadband adoption by delivering community presentations of VTel services as necessary.

Qualifications

Candidate will have a two or four year college degree.
One year or more of work experience in customer care and development, direct sales, floor sales or a related field is required.
Knowledge of communications technology devices is required including tablets, cell phones, computers, printers and televisions.
Knowledge of CRM and sales reporting systems is desirable.
Skills proficiency must be demonstrated in utilization of broadband internet, Wi-Fi and wireless network connections.
Employee may also be skilled in teaching basic broadband principles and internet access.

This role requires employee to work independently in a self-directed manner, creating a daily schedule, conducting independent activity and reporting progress to goal activity Employee communicates regularly with customers and team members, requiring excellent communication skills by phone and in person. Work product may be delivered as written, verbal and projected presentations. Proficient use of MS Excel, PowerPoint, Word, is required.

Able to work days, and some evening hours.

Candidate must possess a valid driver’s license.

Working conditions

Field Sales Representative works primarily in residential and commercial customer settings, which may include a household or office. Employee may sit or stand in various settings to present offerings to customer. Additionally, employee may be at a computer work station for long periods of time. Work may also require travel by car, and accessing work sites on foot or motorized vehicle.

Physical requirements

Employee may lift and deploy network equipment, which may be transported or carried by hand to end location. Extensive lifting is not required.

Customer Service Representative

Application deadline: Until filled
Reports to:
Supervisor, Sales and Care Center

Job purpose

VTel and its family of companies are known for “1 ring, friendly, local customer service”. The Customer Service Representative is the front line of customer interaction with the companies. Employee manages customer calls and resolves service inquiries, questions and disputes. Employee sells products and services to VT Telephone customers recommending a complete technology solution to best fit their needs. Answers customer questions about features, products, services, availability, speeds, and options and provides billing/payment information in compliance with Customer Proprietary Network Information (CPNI).

Duties and responsibilities

  1. Sells and promotes products and services offered by company to new and existing customers. Uses techniques such as up-selling, suggestive selling and offering sales promotions to make sales. Cross sells products and services by promoting bundles. Maintains a high-level knowledge of company products, services, service territories, pricing and technical capabilities/limitations, hardware and others necessary information to reach the customer.
  2. Works with customers in person and by phone to answer questions regarding service, features, options, upgrades, and billing/payment concerns. Initiates service orders to begin, upgrade or terminate service, and initiates number ports as requested to begin service. Refers the customer to the appropriate department for a service trouble and initiates a trouble ticket if necessary.
  3. Accepts and posts payments to customer accounts. Investigates and resolves customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. Establishes payment arrangements and security deposits with customers according to credit policy guidelines for delinquent accounts. Assists with processing insufficient checks and related correspondence. Follows CPNI regulations and procedures when accessing customer accounts. Escalates issues to the Customer Sales Coordinator or Supervisor as needed.
  4. Performs miscellaneous clerical duties such as filing, data entry and record maintenance. Responsible for maintenance of carrier information and related correspondence for customer and Company use. Assists with processing batch payments and applying monthly recurring credit card payments. Assists with disconnection process for non-payment.
  5. Performs other miscellaneous duties as assigned by management.

Qualifications

Qualified candidates will have a high school diploma, or the equivalent, plus two years of business, customer service, sales or equivalent work experience.

Prior experience with telecommunications services is desirable.

Candidate should have a working knowledge of broadband Internet, video, telephone, television, Wi-Fi and wireless network connections in the home.

Skills should be demonstrated in the following areas:

Customer service interaction, closing a sale, phone dialogues, oral and written communication, ability to describe products and features, analytical thinking and problem solving, operation of a personal computer/ screen and database, operation of office machines to include copier and printer.

Required abilities include:

  • Ability to read, analyze and interpret computer reports.
  • Ability to organize, prioritize and handle multiple work assignments.
  • Ability to complete work accurately under time constraints and deadlines.
  • Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner.
  • Ability to listen to the customer, determine needs and suggest appropriate technology solutions.
  • Ability to speak in a clear, understandable and friendly voice with customers and co-workers.

This role requires employee to work independently in a self-directed manner on assigned tasks and customer requests. Employee communicates regularly with customers and team members, requiring excellent communication skills by phone and in person. Proficient use of MS Excel, Word is required.

Candidate must possess a valid driver’s license.

Working conditions

Customer Service Representative works primarily in an office setting, at a computer with monitor. Employee may sit at computer work station for long periods of time.

Physical requirements

Extensive lifting is not required.

Direct reports

None


VTel Wireless

VTel's sister company, VTel Wireless, is building America's first 100% all 4G/LTE wireless Internet network.


Site Technician

Reports to: Director, Wireless
Application deadline: Until filled

Job purpose

The Field Technician role supports the operation of LTE wireless sites at remote locations throughout the service area. It encompasses a wide range of responsibilities including wireless equipment installation and operation, evaluation of RF patterns, measurement of emission frequency and power, assuring site perimeter security and clearance of access paths to sites, splicing of network fiber and connections, evaluation of site compliance with operational and FCC guidelines, troubleshooting of network and equipment performance, repair of equipment, and optimization of services. This position will be required to work in a consultative manner with vendors, project management, network engineers and systems engineering to scope and deliver services.

Duties and responsibilities

  • Perform planned maintenance and compliance protocals at wireless sites and complete all required documentation
  • Respond to emergency and unplanned maintenance call at sites
  • Perform diagnostics on equipment remote or on site, troubleshooting to find solution to impaired serviced
  • Repair and reinstate service at wireless sites to include fiber and microwave connections, equipment failures, interference factors, among others.
  • Coordinate and report progress with NOC regarding service reliability and availability
  • May also perform other duties as assigned by Network Engineering team.

Qualifications

Qualified candidates will have a Bachelor of Science in Computer Networking, Network Management, RF Engineering, Electrical Engineering or equivalent 2 year degree with continued professional or specialized training in the field.

Prior experience as a technician in radio, broadcasting, cable or wireless communications is required.

Specialized knowledge in several of the following areas is desirable; Ethernet, WDM, LTE wireless technologies, Layer 3 Traffic Engineering and L2 Traffic Management, Microwave path and RF engineering and measurement.

Candidates should demonstrate skills in broadcast or wireless site operation and management, analytical thinking and problem solving, implementation of technical and equipment solutions, and use of all tools for measurement of indicators and repair of equipment.

This role requires employee to work independently in a self-directed manner on assigned tasks and solution development. Work may be performed under time constraints. Employee communicates regularly with customers and team members, from remote locations requiring excellent communication skills by phone and in person. Proficient use of measurement technologies, project management SAAS, and wireless telecommunications handsets is required.

Candidate must possess a valid driver’s license.

Working conditions

Field Technician works primarily in outdoors settings, requiring employee to travel to installations and sites. Employee may travel by car and access work sites on foot or motorized vehicle. Heavy lifting and transportation of equipment to remote sites may be required. Additionally, may operate hand held devices for testing and communication from the field. Employee may also at computer work station.

Physical requirements

Employee may lift and deploy network equipment, which may be transported or carried by hand to end location. Employee may perform deployment tasks in small spaces and should be able to maneuver. Extensive lifting may be required.

Project Manager

Reports to: Director, Wireless
Application deadline: Until filled

Job purpose

The Project Manager role supports the build out of the 4 G LTE wireless sites at remote locations throughout the service area. It encompasses a wide range of responsibilities for both civil and wireless integration construction. PM is primarily in the phases of launch/ execution, performance and control, and close out. Responsibilities will be primarily performed in the field, in coordination with the Wireless planning and engineering team. Responsibilities will include: management of on-site contractors for timely completion of civil and integration construction; identification of project issues and resolution at site, communication of site construction progress, assurance of compliance with construction design, guidelines and regulations. This position will be required to work in a consultative manner with vendors, project management, network engineers and systems engineering to scope and deliver services.

Qualifications

Qualified candidates will have a Bachelor of Science in Electrical Engineering, RF Engineering or equivalent 2 year degree with continued professional or specialized training in the field.

A minimum of 5 years of prior experience in construction or management of wireless communications sites and installation of wireless technology.

PMP or Project Management certification is required.

Specialized knowledge in several of the following areas is desirable: construction of wireless sites, FCC and RF compliance , Ethernet, WDWM networks, LTE wireless technologies, Microwave path and RF engineering and measurement.

Candidates should demonstrate skills in broadcast or wireless site construction, both civil and integration phases, operation and management, analytical thinking and problem solving, implementation of technical and equipment solutions.

This role requires employee to work independently in a self-directed manner on assigned tasks and solution development. Work may be performed under time constraints. Employee communicates regularly team members, from remote locations requiring excellent communication skills by phone and in person. Proficient use of measurement technologies, project management SAAS, and wireless telecommunications handsets is required.

Candidate must possess a valid driver’s license.

Working conditions

Project Manager works primarily in outdoors settings, requiring employee to travel to installations and sites. Employee may travel by car and access work sites on foot or motorized vehicle. Heavy lifting and transportation of equipment to remote sites may be required. Additionally, may operate hand held devices for testing and communication from the field. Employee may also at computer work station.

Physical requirements

Employee may lift and deploy network equipment, which may be transported or carried by hand to end location. Employee may perform deployment tasks in small spaces and should be able to maneuver. Extensive lifting may be required.

Wireless Specialist

Application deadline: Until filled

Several Wireless Specialists are needed to work part-time in Springfield, VT. Candidates should be familiar with and interested in consumer electronics and internet services. Candidates should be excited to explain to customers how our 4G/LTE wireless technology works and also troubleshoot any issues customers may have.

Candidate should have a combination of a strong desire to deliver 'best-In-Vermont' customer relations and a deep interest in the product.

Primary functions will include:

  • Explaining our technology to customers by email, phone and online chat.
  • Assist customers in determining which package and product is appropriate based on their usage patterns and then sign them up for service.
  • Schedule service appointments with technicians and customers.
  • Stay up-to-date on consumer handsets and internet technology (training is provided).
  • Handle customer billing inquiries and provide resolution to common billing and service questions.

Job Requirements:

  • High school diploma or equivalent required for this position.
  • Ability to appreciate a start-up work environment and flexibility for future growth in our expanding company.

Position is available part-time with flexible hours. Saturdays may be required in the future.