VTel offers the following guarantee, which is printed on every monthly customer bill:

"We guarantee our service 100%. If you are less than fully satisfied with VTel we will refund one full month's basic telephone service, no questions asked."

If you have a problem with service or billing, call a Customer Advocate at our Business Office: 1-802-885-9000

If you are not satisfied with the resolution offered, ask to speak with Sharon Combes-Farr, our Director of Marketing. If you are still not satisfied, please write to:

• VTel
  354 River Street
  Springfield, VT 05156

You may also contact the Vermont Department of Public Service at:

• Consumer Affairs Division & Public Information
  Department of Public Service (DPS)
  112 State Street Drawer 20
  Montpelier, VT. 05620-2601
  Or Call (within Vermont): 1-800-622-4496
  Direct: 1-802-828-2332
  TTY: 1-800-734-8390
  Fax: 1-802-828-2342
  E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it