Common Issues

How can I check my mail when I am traveling?

There are many ways to do this; however the easiest is to use our web-based email client. You can access the webmail system at

Recently changes were made to our outbound mail server so it aggressively filters mail being sent with an IP Address that originates overseas. Any mail sent from a address coming from an overseas IP Address is automatically blocked. If you are a customer traveling for business or leisure and will need the ability to send email from your email account, please contact Tech Support at 888-242-7584 so that your block may be lifted. It’s much like notifying your bank when you are traveling so they can allow your card to work while you are away. We are more than happy to make this change for our customers, but the servers can’t be left open due to the major increase in spamming.

Does VTel provide any spam and virus protection for my email?

Yes we do! We use a system developed by Red Condor. To learn more please visit our Red Condor Information Page.

My email software is asking for all kinds of weird things, such as POP3, IMAP, and SMTP servers. What should I type here?

This information is required by your email client in order to operate properly. For the correct values to all of these questions and more, please visit our Basic Settings page.

How do I get my email forwarded to my iPad or iPhone?

  1. Press Settings.
  2. Go to the Mail, Contacts, Calendars section
  3. Add account
  4. Choose Other
  5. Add mail account
  6. Fill in your account information

How do I configure an external email application?

We have several guides available, listed below. If you do not find one that you like you can always find many more guides online by using a search engine such as Google or Yahoo.

Microsoft Outlook Express
Microsoft Outlook
Mozilla Thunderbird
Windows Live Mail