Vermont Consumer Bill of Rights

  1. Consumers shall have the right to know and control what they are buying.
  2. Consumers shall have the right to know from whom they are buying.
  3. Consumers shall have the right to know the full price of the goods and services that they are purchasing.
  4. Consumers shall have the right to reasonable payment terms.
  5. Consumers shall have the right to fair treatment from all providers.
  6. Consumers shall have the right to impartial resolution of disputes.
  7. Consumers shall have the right to reasonable compensation for poor service quality.
  8. Consumers shall have the right of access to basic local exchange service as long as basic local exchange service charges are paid, regardless of whether they have paid any charges for non-basic local exchange service.
  9. Consumers shall have the right to be free of improper discrimination in prices, terms, conditions, or offers.
  10. Consumers shall have the right to privacy by controlling the release of information about themselves and their calling patterns and by controlling unreasonable intrusions upon their privacy.
  11. Consumers shall have the right to join with other consumers for mutual benefits.