Internet Basic Settings

Domain Name Servers, sometimes referred to as DNS Servers, are the servers responsible for telling your computer how to get to a specific location on the Internet when you type in something like in your web browser or other Internet application. Typically computers and networking equipment request a Primary and Secondary DNS server. At VTel we operate several DNS servers, both to handle the number of requests and to provide redundancy. By using the following two entries your equipment will be load-balanced to our entire set of DNS servers:

Primary DNS Server:
Secondary DNS Server:

Domain Name is generally used by programs and networking equipment to determine what provider's network they are directly connected to. The domain name to use on our network is:

POP3 Mail Server is the server that allows your email software to download your messages from our incoming mail servers to your computer, or other device. POP3 stands for Post Office Protocol version 3. Our VTel POP3 Mail server address is:

IMAP Mail Server is the server that allows your email software to remotely access your messages without downloading them from our computer. If you intend to leave messages on our server we generally recommend the use of IMAP instead of POP3. IMAP was designed for this functionality whereas POP3 only partially supports this ability. IMAP stands for Internet Message Access Protocol. Our VTel IMAP server address is:

SMTP Mail Server is the server that your email software connects to when you send a message. You write your message and when you click send your email software connects to our SMTP server and relays the message. Our SMTP server then delivers the message to the appropriate mail server out on the Internet. SMTP stands for Simple Mail Transport Protocol; however it is often easier to think of it as Send Mail To People. Our VTel SMTP server address is:

Username is the short identification name that you chose when you signed up for service. Usernames are at least 2 -- but no more than 16 -- characters long, all lowercase, and cannot begin with a number.

Email Address is your VTel username followed by the '@' symbol and then the appropriate Domain Name (in most cases this will be For example if your username was jdoe then your email address would be This email address is being protected from spambots. You need JavaScript enabled to view it.