VTel offers the following guarantee, which is printed on every monthly customer bill:
"We guarantee our service 100%. If you are less than fully satisfied with VTel we will refund one full month's basic telephone service, no questions asked."
If you have a problem with service or billing, call a Customer Advocate at our Business Office: (802) 885-9000.
If you are not satisfied with the resolution offered, ask to speak with Amber Wilson, our Sales and Care Center Supervisor. If you are still not satisfied, please write to:
354 River Street
Springfield, VT 05156
You may also contact the Vermont Department of Public Service at:
Consumer Affairs Division & Public Information
Department of Public Service (DPS)
112 State Street Drawer 20
Montpelier, VT. 05620-2601
Or Call (within Vermont): (800) 622-4496
Direct: (802) 828-2332
TTY: (800) 734-8390
Fax: (802) 828-2342