{"id":678,"date":"2018-08-17T17:57:56","date_gmt":"2018-08-17T17:57:56","guid":{"rendered":"https:\/\/wp.vermontel.com\/?page_id=678"},"modified":"2024-09-09T17:50:26","modified_gmt":"2024-09-09T17:50:26","slug":"vtelevision-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.vermontel.com\/?page_id=678","title":{"rendered":"VTelevision Frequently Asked Questions"},"content":{"rendered":"\t\t
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See the VTelevision User Guide<\/a> for details.<\/p>

If you are looking for information about VTelevision that is not here, refer to our support page<\/a>, <\/em>or contact us.<\/span><\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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VTelevision Service\u200b<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I get VTelevision Service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

VTelevision is available to all who have GigE fiber optic service with VTel. Because VTelevision is IPTV (meaning it comes into the house the same way the Internet does), it is only accessible over VTel\u2019s GigE fiber optic Network. It is not available over the legacy DSL copper network. If you are unsure whether you are on the GigE fiber optic network, please contact VTel at <\/span>(802) 885-9000 or toll free at <\/span>(800) 279-4049.<\/span> <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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VTelevision is offered in a Triple Play package with unlimited long distance calling and 1 gigabit Internet or with Double Play with a 1 gigabit Internet connection. The prices differ depending on what television package you choose. For current prices visit the Triple Play<\/span><\/a> or Double Play<\/a><\/span> page or call VTel at (802) 885-9000<\/span> or toll free at (800) 279-4049<\/span>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I put VTelevision on Vacation Service like my phone and Internet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

VTelevision can be placed on vacation for a small holding fee, just like VTel phone and Internet services. Read more about our vacation services <\/a>here<\/a><\/u> or call VTel at (802) 885-9000<\/span> or toll free at (800) 279-4049<\/span>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What happens if I disconnect before the end of my 2-year contract?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you disconnect before the end of the 2-year contract, you will be charged $25 for every month left in the contract, which will be billed to you in one lump sum.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I change my VTelevision package during my 2-year contract?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There are several things that may be changed at any time on a month-to-month basis. If you have the Select package, the Mini-Packs may be added or dropped each month. Also, feel free to add and drop premium movie channels on a monthly basis at any time during your contract. During your 2-year contract, you can move your overall service to a higher level tier. For example, if you initially choose Select, you can move your service to Premiere at no charge. Moving to a lower level tier during the contract may incur a fee. Call VTel at (802) 885-9000<\/span> or toll free at (800) 279-4049<\/span> to determine what it would cost.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I order VTelevision without phone and Internet? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At this time, VTel is only offering their VTelevision service in a\u00a0 package with\u00a0 1 gigabit Internet. Bundles with Internet & Voice also available.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How does my VTel Price Guarantee work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you find a lower price for comparable service from a competitor, tell us and we\u2019ll beat that price and pay you $10 for letting us know. We\u2019ve never never found a price that we could not beat!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Set-top Boxes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do I need a set-top box?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A set-top box is what takes the signal coming to your house from VTel and changes it into a format that can be read by your TV, so VTelevision requires a set-top box. Additional video services from over-the-top providers such as Netflix, Hulu, Google, Amazon, etc. require separate hardware, but perform beautifully over a fiber connection alongside VTelevision. See Over the Top<\/a> for more details.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You need a set-top box for every TV on which you wish to view VTelevision.<\/span><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many set-top boxes can I have in my house? How many set-top boxes work at one time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

HD streams are limited to 3 concurrent streams; keep in mind that if you have a HD DVR, each show that is being recorded at any given time will count as a channel; there is a limit of 2 HD DVR streams at one time. In other words, if you are recording one HD show, you can only watch two other HD shows at a time. If you are watching a show that is being recorded, it will only count as one channel. Otherwise, two televisions tuned to the same channel will count as two different channels for the purpose of counting. If you try to exceed these limits, one TV will freeze, you won\u2019t be able to change the channel, or the screen will say either \u201cAll HD services are in use. For HD viewing options, press OK\u201d or \u201cAll TV services are in use. To proceed: power-off another TV receiver or select a recording to stop.\u201d It will then give you options to stop recordings or stay on the channel.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Remote Control<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tRemote control quick reference guide<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Need assistance using your VTelevision remote control? Refer to our quick reference guide\u00a0here<\/span>.<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use my TV remote control for VTelevision?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

VTelevision works with the set-top box remote control that is provided with your set-top box. You can, however, program your set-top box remote control to control your TV, DVD player, or other auxiliary device. See the instructions that came with your remote, or view them here<\/a>. A universal remote can also be programmed to work with VTelevision, but will offer different functionality.<\/span><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if I lose or damage my remote?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you lose or damage your remote, VTel will provide a replacement for $20.00 plus $7.95 S&H. Additionally, express shipping services are available (next day delivery if ordered by 3pm and next day is a business day, where\/when available) at an additional cost. Since you are leasing the set-top box and the remote from VTel, you will be expected to return the newer remote when you terminate your service. If the remote is not working due to a manufacturing issue, we will replace it for free.<\/span><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Guide<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy isn't the guide information correct?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We receive the guide information from a third party, which is then displayed in the guide. If you have any questions, please contact us at (802) 885-9002<\/span> or toll free at (888) 242-7584<\/span>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I quickly move forward in the guide by day to see what\u2019s on tomorrow?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can move forward in the guide by 24 hours with the fast forward button. While in the guide, simply press the \u201cFF\u201d button at the top of the remote. This will take you to the same time on the next day. You can also press \u201cREW\u201d to go back by 24 hours.<\/span><\/p>

In addition, you can move to specific dates and times by getting into the guide and pressing \u201cEnter\u201d. Select \u201cJump to day & time\u201d and then choose the time you would like to see. If you choose \u201cTomorrow\u201d or any other specific day, it will take you to primetime on that day (primetime starts at 7:00pm).<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does the guide show programs that are already over?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Several channels allow for a time shift, meaning that you can watch shows that have been on within the last four hours even if you don\u2019t have a DVR. The channels that allow this are marked on the guide with an arrow pointing back in time. Shows in the past that are available to watch are highlighted in blue.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I customize my channel guide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t