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FCC 988 Order & NANPA Update

FCC 988 & NANPA Update (Status Page)

Nationwide Ten-digit Dialing & FCC 988

As part of the 988-implementation process, the North American Numbering Plan Administrator (NANPA) has identified 84 area codes that must transition to 10-digit dialing before the deadline for the number to be operational, including Vermont’s 802 area code (i.e., the difference between calling a number locally as “875-XXXX” and “802-875-XXXX”). In addition, the FCC’s July 2020 Order requires all telecommunications carriers, including VTel, to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline: 1-800-273-TALK (8255) by July 16, 2022.

The FCC directed NANPA to develop an implementation schedule that will allow all covered providers to meet the deadline to transition to 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers. Under NANPA’s implementation schedule, permissive 10-digit dialing will be implemented by April 24, 2021, with mandatory 10-digit dialing required by October 24, 2021.

As of April 4, 2021, VTel has informed its subscribers of these changes on its bill messages to customers in their respective bill cycles. Permissive 10-digit dialing will be implemented on April 24, 2021 as an option for all customers and, as required by NANPA, will be the default setting going forward on all VTel dialing. 

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