What can I do if I lose or damage my remote?

If you lose or damage your remote, VTel will provide a replacement for $20 (plus $4.95 S&H if applicable). Since you are leasing the set-top box and the remote from VTel, you will be expected to return the newer remote when you terminate your service. If the remote is not working due to a manufacturing issue or basic wear and tear, we will replace it for free.