I can’t access the guide or change the channel with my remote. / My remote isn’t working.

Make sure your remote is set to control the set-top box (push the “STB” button at the top of the remote) and has fresh batteries. Make sure you have not exceeded the amount of channels able to work at any given time, including recording shows. (See “How many set-top boxes work at one time” above.) If the remote is still not working, try using a remote from another set-top box (if you have more than one). If the other remote works with the TV, there may be a problem with the remote, in which case we would replace it. Please call VTel at (802) 885-9002 or toll free at (888) 242-7584 to make arrangements.