Closed captioning is on but I am not seeing captions. Is there a problem?

The law requires that the vast majority of programs be closed captioned. This means that almost every show you see will be captioned, but there are exceptions. These exceptions include commercials, non-English language programming, programming that is primarily textual, programming between 2am – 6am, certain locally produced and distributed programming, and non-vocal musical programming. If you are sure that what you are watching should have captions and it doesn’t, check to see if both digital and standard captions are enabled. To do this, press the “Menu” button on the remote. Select “Settings” followed by “Television”. Choose “Closed Captioning” and this will bring up a screen that gives you the option to turn the captions on or off, but it also gives you options for “Digital closed captioning” and “Standard closed captioning”. Both of these should say “Closed Caption 1”. If they don’t, select the “Change” button and change it. If this does not work, please call our VTelevision and Internet Support at (802) 885-9002 or reach us toll free at (888) 242-7584. You may also email VTel’s TV Team at This email address is being protected from spambots. You need JavaScript enabled to view it..