Why isn't the picture-in-picture working?

The picture-in-picture is the small box in the bottom left of the guide that shows what is on other channels. If the picture-in-picture isn’t working on a newly added channel, it may take a day or two for it to appear along with the guide information. If it is not a new channel, or it has been longer than a couple of days please contact VTel at (802) 885-9002 or toll free at (888) 242-7584 or e-mail VTel’s TV Team at This email address is being protected from spambots. You need JavaScript enabled to view it..