I’m hearing Spanish but this program is supposed to be in English. What do I do?

Most likely, the audio language has been switched. Some programs or channels offer alternative language options, like Spanish. You can check the language setting and switch languages by pressing “Enter” found in the bottom right corner of the remote. Select “Audio language” and it will show which languages are available. English is usually the "Primary" language. Choose the one you would like.

If you are still hearing the wrong language, you can check the preferred audio language on your set-top box. First, press “Menu” and choose “Settings.” Select “Audio” and then “Audio language.” Make sure it is set to English.

If the language is still not correct for the program or you are still having issues, please call VTel at (802) 885-9002 or toll free at (888) 242-7584 or e-mail VTel’s TV Team at This email address is being protected from spambots. You need JavaScript enabled to view it..