Why is this channel freezing? What should I do?

Freezing is much like pixelating. This is when the picture freezes completely and doesn’t move. It is often caused by the same issues as pixelation (see above). If you are experiencing freezing on one or more channels – or if your entire television has frozen and won’t do anything – please call VTel Video and Internet Support at (802) 885-9002 or toll free at (888) 242-7584. Before you call, please have the following information at hand: the channel number of the freezing channel (or channels, if multiple), whether it is happening on every channel or just a few, whether it’s happening on one TV or multiple (if you have more than one), how long it has been happening, and whether it is a constant thing or comes and goes.