Why is this channel pixelating? What should I do?
- Parent Category: VTelevision Frequently Asked Questions
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Pixelation (also called tiling), is when the picture is broken up into small squares. Some squares keep moving while others freeze, causing the picture to be blurred or difficult to see. This is the digital television equivalent of static, snow, or ghosting, and is usually caused by a disruption in the connection. Pixelation can be caused by loose connections, faulty wiring, and sometimes bad weather, among other things. If you experience pixelation, you can check the wires from the jack to the set-top box and the set-top box to the TV to make sure everything is securely plugged in. You can also look for visible damage to the wires. A small amount of pixelation is, unfortunately, something that will happen from time to time; however, if you are experiencing heavy, frequent pixelation on one or more channels, please call our VTelevision and Internet Support at (802) 885-9002 or toll free at (888) 242-7584. Before you call, please have the following information at hand: the channel number of the pixelating channel (or channels, if multiple), whether it is happening on every channel or just a few, whether it’s happening on one TV or multiple (if you have more than one), how long it has been happening, and whether it is a constant thing or comes and goes.