My recording stopped partway through. / My scheduled recording didn’t start. / I can’t play back any of my recordings. / All of my recordings have disappeared.

If your recordings are stopping partway through, your scheduled recordings aren’t starting, or you can’t play back any of the shows you have recorded, there are a few things you can do. First, keep in mind that even though the shows are stored locally on your DVR, the DVR needs to communicate with VTel’s facilities in order to allow the recordings to be played back. Also, the recordings are stored on the DVR box and then fed to the other set-top boxes. Make sure to check the DVR box itself because it may be that there are internal networking issues between the boxes. When you are experiencing DVR issues, check your internet connection. If you are unable to connect to the internet, you will be unable to watch your recordings. If you do have internet connection, that does not rule out DVR connectivity issues, but it’s a good place to start. If you do not have internet connection, please call VTel Tech Support at (802) 885-9002 or toll free at (888) 242-7584.

There are a few things you can do if you are experiencing difficulties. First check the wires and connections. Make sure everything is plugged in snuggly. Then check to make sure your DVR is not full. Your DVR has 500 gigabytes of storage. This means you can record and store about 80 hours of HD programming or about 200 hours of SD programming or some combination of HD and SD programming. To check how full your DVR is, press “Menu” on the remote. Scroll over to “Settings” and click on “General.” Choose “System Information” and scroll over to “System Resources.” At the very bottom of the screen, you will see an entry that says “Disk usage” and it will give you a percentage of how much space you have left on your DVR. If your DVR doesn’t have any space left, you can delete some of your past recordings. If you would like your DVR to automatically delete recordings when it is full, see the answer above for “Will my DVR automatically erase shows when it needs more space? Is there a way to change this?”

If you are still having issues – for example, your shows seem to have disappeared or you can’t play back the recordings on your list – you can reboot your set-top box by simply unplugging it from power and plugging it back in. If you are having internet connectivity issues, you can also reboot your ActionTec router the same way.

Please feel free to call VTel Tech Support at (802) 885-9002 or toll free at (888) 242-7584 with questions or for ongoing problems.