Network:
March 5, 2026:
VTel is currently seeing issues with certain neighborhoods in Saxton’s River requiring a reboot of your equipment. In some cases, you may not have VTel service again until we have performed a reboot on your device. Our team is working on this issue currently to get a solution in place. We apologize for any frustration.
Feb. 28 to Mar. 7, 2026 - VTelevision Service - Sun Outages
Starting on Feb. 28 to Mar. 7, customers may experience brief TV signal interruptions on certain channels due to seasonal satellite alignment (“sun outages”). These events are temporary, typically lasting only a few minutes, and resolve automatically. This is a natural phenomenon outside of VTel’s control.
Daily schedules and affected channel ranges are available at:
https://www.vermontel.com/sun-outages
Report An Outage:
Status updates are provided as they are made available. Please note: In some cases, you may need to clear your cache to see updated content on this page. We advise using a new “incognito window” on Google Chrome to ensure you are seeing the latest information, as updates can change frequently.
All VTel and VTel Wireless customers may experience brief outages, slowdowns or other unexpected behavior during these windows. Fiber customers in Springfield, Saxtons River, Chester, Grafton, Windham and Gassets/Ludow will be most strongly affected by this window. This maintenance window is a planned event, which is part of our 10G Upgrade initiative. Learn more here.