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Out of an abundance of caution, consistent with State of Vermont guidance, and in an effort to continue to provide uninterrupted essential services to our customers, VTel’s Springfield offices are currently closed to the public.  Our call center is open and we are actively working with customers to ensure that telephone and internet services remain connected during this time. 

Payments can be made at the Springfield offices using the night drop box, and you may return equipment by writing your name and account number on the box and leaving it at the table on the office porch.  If you have called ahead to arrange pickup of a replacement piece of equipment at the Springfield offices, please simply knock on the front door and a representative will assist you – please maintain an appropriate distance when speaking with representatives, and we will be sure to show you the same courtesy. 

The VTel call center is open and available for calls at 802-885-9000.  VTel technical support is open and available for calls at 802-885-9002. 
We thank you for your understanding and cooperation during this unprecedented time.

Per FCC order, the way you dial phone numbers at VTel is changing. To learn more, and to follow important updates, click here.

Making southern Vermont the best-connected place in America.

VTel is currently converting our entire network to state-of-the-art fiber-optic to deliver blazing gigabit-per-second Internet speeds to every home in our service area of 14 rural Vermont villages, at no additional cost to our customers. That means that southern Vermont is the only region of its kind in the country where even the most rural homes will have speeds that are around 100 times the national average! That fiber infrastructure will also bring businesses, schools, and institutions the next level, generate new business opportunities, and deliver an adrenaline shot to the regional economy without changing what we love most about our home state.

Call us today or learn here about what gigabit fiber can do for your home or business!

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HD Voice

First-in-Vermont High-Definition (HD) voice services, with enhanced features and crystal-clear call quality.

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Blazing fast Internet delivering a gigabit per second, perfect for unlimited, unthrottled over-the-top video or lag-free, real-time gaming and videoconferencing.

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Superior image quality in packages that can deliver hundreds of channels, and at a lower cost than cable and satellite.

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VTel Wireless

America’s first 100% 4G/LTE network is bringing high-speed Internet all across the most rural areas of Vermont.

VTel GigE Home provides the best connectivity for your home, delivering up to 1,000 Mbps download and upload speeds, crystal clear video, and voice over fiber, and up to 24 Mbps download speeds and voice over DSL. Our entire network is being converted to fiber, with new homes being connected every day. Call us today at 802-885-9000 to sign up for service or to see what is available in your area!

With the best connectivity available anywhere, and at the lowest price, VTel GigE Pro gives you the competitive edge for voice, video, and data. Offering scalable solutions to meet your needs and grow with you, getting on our network is a great way to futureproof your business.

With an incredibly robust regional fiber optic network and extensive capacity reaching from New York to Montreal, VTel GigEnterprise provides powerful solutions scaled to your needs. Our service offerings include hosted voice, data transport, dedicated Internet access, wireless backhaul, and more. Contact us to be put in touch with an enterprise account specialist to discuss your needs.


Meet Us!

354 River Street,
Springfield, VT 05156

Walk-In Hours: Monday through Friday, 9am – 4 pm
Important Update: Our call center is still open and available by phone; however, in an effort to continue to provide essential services, our door (and any in-office traffic) will be closed to the public at our 354 River St location in Springfield, VT.

Call Us!

Customer Service: (802) 885-9000
Monday through Saturday, 8am – 5pm

Technical Support: (802) 885-9002
Monday through Saturday, 8am – 9pm
Sunday 9am – 5pm

Our Service Area

Is VTel available near you?

Check here to see our service area!

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