Contact Us Anytime
Send us a message and we will get back to soon. For urgent phone or technical repairs, we advise you to contact us by phone for the quickest response.
Your account number can be found on any physical or electronic bill that you have access to, by locating the ‘Account Number’ field in the upper right corner of the return payment stub.
Alternatively, you may find your account number on the homepage of your SmartHub account.
Some information may not be available by email without additional authentication, due to CPNI laws and regulation. Some answers to questions (or requests for change) may only be permitted by phone, or via your secured Online SmartHub Account for a similar or additional reason. For more information, click here to learn more about CPNI.
Call or Fax Us
We welcome your phone call or fax during normal business hours listed below.
Sales & Support Center Hours:
- Monday to Saturday
- 8am to 5pm
Technical Support Center Hours:
- Available 24/7/365, including holidays
Mail & Equipment Returns
Like many other brick and mortar businesses who had to close their doors for the COVID-19 crisis and send our employees home to work, we have found that we can provide nearly the same great service with more efficiency by allowing our employees to continue to work remotely. At this time, we do not currently operate walk-in hours to the public. Our phone lines and electronic contact methods remain accessible to customers.
354 River Street Springfield, VT 05156
We recommend shipping returns to our office at 354 River St, Springfield, VT 05156 via a trackable method. Alternately, if you prefer to hand deliver it, you may leave it on our exchange table, which we periodically check, at your own risk.