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If you have any questions, comments, or concerns, please feel free to contact us directly at any time.

March 16, 2020:

Important Update: ***Our call center is still open and available by phone***; however, in an effort to continue to provide essential services, our door (and any in-office traffic) will be closed to the public at our 354 River St location in Springfield, VT.

VTel is working with our customers to ensure that telephone and internet are still connected during this time.

If you are returning equipment, you may leave it on our exchange table, as we will periodically check it to credit accounts.

Contact Details

  • Address:
    Vermont Telephone Company
    354 River Street
    Springfield, VT 05156
  • Walk-In Hours: Currently suspended.
  • Fax: (802) 885-4929

Sales & Billing Support

  • Residential/Business Support & Sales:
    Monday through Saturday, 8am-5pm
  • Repair Calls: 24 hours a day, 7 days a week
  • Phone:
    (800) 279-4049 (Toll-Free)
    (802) 885-9000 (Local/VT)
  • Email:

Internet and VTelevision Support

  • Hours:
    Available 24/7/365 — Call us anytime. 
  • Phone:
    (888) 242-7584 (Toll-Free)
    (802) 885-9002 (Local/VT)
  • Email: Webform

VTel Website Support

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