Network Status - Vermont Telephone Company

Network:

July 2, 2026 at 8:00am: Phone & TV Issue

Update at 12:30pm: All systems restored.

Update at 9:45am: Phone services have been restored. Our team is still seeing TV issues for subscribers in: Wallingford, Mount Holly, Tinmouth, Wells, Danby, Pawlet, Middletown Springs, Ira and West Rutland.

Update at 8:48am: This morning’s service outage was caused by structural damage to an important routing cable, and our team is actively working on a solution. Issues appear to be centralized in the Wallingford, specifically on Sugar Hill and Butterworth Rd, with pockets of other subscribers throughout our service territory also affected due to this route.

We are receiving reports of issues with subscribers not being able to make or receive phone calls on the VTel network. In addition, we are seeing issues with our TV network. It appears that this issue is affecting many neighborhoods within our territory. We do not have an estimated time of restoration currently, but we will be updating here as soon as more information is available. Our team is actively working on a repair.

Report An Outage:

Report Outage For... *

Account Type: *

Residential
Business
Community anchor*
I am not a customer

* Community Anchors are: Hospitals, Emergency & Rescue Services, Educational Institutions or Public Works facilities.

Account Holder Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Please tell us the service address where the trouble is occurring so that we may resolve your issue quicker

Preferred Contact Method *

Additional Outage Information:

Limit of 250 characters.

Website

Status updates are provided as they are made available. Please note: In some cases, you may need to clear your cache to see updated content on this page. We advise using a new “incognito window” on Google Chrome to ensure you are seeing the latest information, as updates can change frequently.

All VTel and VTel Wireless customers may experience brief outages, slowdowns or other unexpected behavior during these windows. Fiber customers in Springfield, Saxtons River, Chester, Grafton, Windham and Gassets/Ludow will be most strongly affected by this window.

This maintenance window is a planned event, which is part of our 10G Upgrade initiative. Learn more here.