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Network Status


04/09/24 @ 11:00pm to 04/10/2024 @ 6:00am - All VTel Customers/Services Impacted

Due to an equipment upgrade, there will may be short term downtime to our network affecting all VTel customers and all VTel services, which will equate to approximately 15 minutes or less. We anticipate this brief interruption to start on April 9 at 11:00pm and conclude by April 10 at 6am. Some individuals may experience interruptions differently, depending on their service type — however we anticipate all services will be impacted to some degree, including TV, phone (long distance) and Internet.

04/30/24 @ 1:00am to 5:00am - VTel Phone & VTel Wireless (VoLTE Phone)

This planned maintenance window will affect phone (landline) and wireless (VoLTE with VTel Wireless) from 1am to 5am on April 30. During this time, some calling functions such as voicemail may be unavailable for short periods — in other cases, you may not be able to call out with your line or access other calling features. We understand voice service is a critical communication and we have planned this maintenance window to affect the least amount of customers as possible during a low use period. We thank you for your patience.

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* Community Anchors are: Hospitals, Emergency & Rescue Services, Educational Institutions or Public Works facilities.
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Status updates are provided as they are made available. Please note: In some cases, you may need to clear your cache to see updated content on this page. We advise using a new “incognito window” on Google Chrome to ensure you are seeing the latest information, as updates can change frequently.
All VTel and VTel Wireless customers may experience brief outages, slowdowns or other unexpected behavior during these windows. Fiber customers in Springfield, Saxtons River, Chester, Grafton, Windham and Gassets/Ludow will be most strongly affected by this window.

This maintenance window is a planned event, which is part of our 10G Upgrade initiative. Learn more here.
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