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Affordable Connectivity Program (ACP)

You may qualify to save up to $30/mo. toward your internet service with VTel through the Affordable Connectivity Program.

VTel is committed to bringing you the fastest internet in Vermont, no matter the service to which you subscribe. Further, we know that affordability is a number one priority for your family, and this is why we have partnered with the FCC to give families a monthly discount to all that qualify. We invite you to take advantage of this substantial monthly discount and get the performance and reliability you need and deserve. Click here to see eligibility requirements and or click here to apply now. Not computer savvy or know someone without current internet access? Contact us at 802-885-9000, our friendly Vermont-based team are happy to assist you with any questions about this federal program.

NEW! For households who qualify for the ACP credit: The VTel “All In” Fully Funded ACP Plan can provide you broadband internet for just $0/mo. That’s right, pay nothing for up to 100 Mbps of high speed service with your equipment included at no additional charge. Call us today and ask for the “All In” plan!





Is My Household Eligible for the Affordable Connectivity Program Credit?

There are many ways to qualify for the ACP credit. In fact, if you already qualify for programs such as Lifeline, SNAP, Medicaid or WIC, you are already eligible. There are also many other ways to qualify, including your household income. To get a comprehensive list, click here.
 



What is the Affordable Connectivity Program (ACP) and How Can It Help My Household?

The ACP credit is a monthly discount, used to help individuals and families connected to the internet. The ACP credit replaces  the Emergency Broadband Benefit (EBB) and can cover up to $30/mo. toward your monthly internet subscription.



 

What Does the Affordable Connectivity Program Credit Cover?

The ACP credit covers up to $30/mo. of your internet services. By having a discount on your monthly internet services, you can keep connected with family, friends, healthcare providers and access eLearning, dependably and affordably.

For comprehensive qualification requirements, we recommend visiting the ACP’s official website: https://acpbenefit.org/do-i-qualify/

Eligibility for the ACP program can be determined by a variety of methods — one could be your household income or your current enrollment in various government assistance programs, such as: Lifeline, SNAP, Medicaid, WIC, SSI, FPHA, Vetrans Pension & Survivors Benefit, Free and Reduced-Price School Lunch/Breakfast Program(s) or Pell Grant eligibility. 

You might be surprised at how many Vermont families can benefit from this monthly discount. If you believe you might qualify or know someone who may, we invite you to apply online.

You will be eligible for your monthly ACP credit for so long as the program lasts and for as long as you continue to qualify. While the ACP anticipates this program to last many years, there may come a time when this program is discontinued or replaced. At such a time, enrolled customers will be given at least 30 days notice beforehand. 

The $30/mo. ACP credit can be used to cover any broadband internet service to which you subscribe. This credit may also be used in conjunction to packaged items, such as telephone + Internet or telephone + Internet + TV — in other words: if you are subscribing to an Internet service, your credit, up to $30/mo. will be applied to offset the internet portion of your bill. This credit may also be used to cover eligible 4G LTE broadband services through VTel Wireless.

Your ACP credit can not be higher than your internet charge with VTel or VTel Wireless. 

Absolutely! If you are currently enrolled in a promotional service discount at the time of enrollment in ACP, your promotional rate will continue to apply. If your promotion ends while you are on ACP and your Internet service rolls to a higher monthly rate, your monthly ACP credit will increase accordingly up to $30/month. 

After you receive confirmation of your ACP eligibility, you will need to notify us.  We will send you a Customer Enrollment Form that must be signed and returned to VTel before we can apply your credits.  Once we receive the enrollment form back, your ACP credit will show up as quickly as your very next bill. In some cases, when your enrollment form has been received just after a billing cycle cut, your credit may not show until the second bill. In these cases, your account will be prorated back to the date of receipt to ensure you receive the maximum credit.

Our local, Vermont-based support team can assist you by phone with many answers about this new federal program. However, if you have technical questions about the application process online, or status, please contact the ACP’s help line at: (877) 384-2575. You can also email the ACP here: ACPSupport@usac.org. Para ayuda en Español: 888-225-5322. 

*The VTel “All In” Fully Funded ACP Plan is only available to households which qualify for the Affordable Connectivity Program (ACP) credit. The “All In” plan features data speeds of up to 100 Mbps and includes equipment. The “All In” plan is for landline internet service only. 

Additional internet plans may be eligible for the ACP credit, including grandfathered internet plans which are no longer available for new customers. Please contact us to review your bill to see how you can benefit from the ACP credit.

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