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Join our team and enjoy an exceptional benefits package including generous paid time off, competitive insurance plans, and investment opportunities.

Join the VTel & VTel Wireless Team!

Join a highly energetic and motivated team of professionals, working together to bring Vermont-world class technology with down home service. Be at the forefront of technology and innovation by exploring an exciting new opportunity in telecommunications. VTel offers a exceptional benefits package, generous paid time off, competitive insurance plans and investment opportunities. Check out our current job openings below to explore each opportunity. Bookmark this page for new opportunities. 

Account Specialist (Full-Time)

Important: This position may be offered as a remote role for the right candidate. Remote employees will be required to complete 1–2 months of in-office training and make regular trips to our Springfield, Vermont office for coaching and support during that period. We also reserve the right to require this role to be fully on-site if business needs change. We are seeking a highly motivated Account Specialist to work for our Springfield, VT-based organization. This important role at our company requires a dependable and friendly personality to serve as the front line of customer interaction. Candidate will be responsible for selling products and services to our customers and recommending a complete technology solution to best fit a customer’s custom needs. Applicants should feel highly comfortable with selling and up-selling/cross-selling services by phone and written correspondence. Candidates should be motivated by reaching individual and team sales goals and enjoy an upbeat, competitive environment. Candidate will handle customer calls and email inquiries to customer questions, service issues and disputes at a high degree of accuracy and promptness. An ideal applicant for our company will have a proven sales record, excellent attendance history, and fantastic communication skills, both written and verbal. This applicant will be open-minded, flexible and a self-starter who works well in fast-paced and changing environment. An ideal candidate will work well by herself/himself/themselves but also thrive in a team setting. The applicant would also need to be a master of multi-tasking.

Primary functions will include:
  • Explaining our technology to customers by email and phone using friendly and welcoming language.
  • Sell and promote products and services offered by company to new and existing customers. Use techniques such as up-selling, suggestive selling and offering sales promotions to make sales. Cross-sell products and services by promoting bundles. Maintain a high-level knowledge of company products, services, service territories, pricing and technical capabilities/limitations, hardware and others necessary information to reach the customer.
  • Work with customers by phone and email to answer questions regarding service, features, options, upgrades, and billing/payment concerns. Initiates service orders to begin, upgrade or terminate service, and initiate number ports as requested to begin service. Refer the customer to the appropriate department for a service trouble and initiate a trouble ticket if necessary.
  • Accept and post payments to customer accounts. Investigates and resolves customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. Establish payment arrangements and security deposits with customers according to credit policy guidelines for delinquent accounts. Assist with processing insufficient checks and related correspondence. Follow CPNI/PII regulations and procedures when accessing customer accounts (annual training provided). Escalate issues to Supervisor as needed.
  • Perform miscellaneous clerical duties such as filing, data entry and record maintenance. Responsible for maintenance of carrier information and related correspondence for customer and Company use. Assist with processing batch payments and applying monthly recurring credit card payments. Assist with disconnection process for non-payment.
  • Perform other miscellaneous duties as assigned by management.
  Qualifications:
  • Strong sales background; proven sales track record.
  • High School Diploma or GED equivalent, college degree preferred.
  • Ability to read, analyze and interpret computer reports.
  • Ability to organize, prioritize and handle multiple work assignments.
  • Ability to complete work accurately under time constraints and deadlines.
  • Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner.
  • Ability to listen to the customer, determine needs and suggest appropriate technology solutions.
  • Ability to speak in a clear, understandable, and friendly voice with customers and co-workers.
  • Strong desire to learn new technologies and a positive attitude.
  • Valid U.S. driver’s license.
  • Broadband Internet connection for remote work.
This role requires employee to work independently in a self-directed manner on assigned tasks and customer requests. Employee communicates regularly with customers and team members, requiring excellent written and phone communication skills. Proficient use of Word, Outlook, Excel, Teams is required. Compensation:
  • This role is hourly with a starting range between $22 and $24/hour, depending on experience and is based on a 40-hour, full-time work week.
  • In addition to the hourly base wage, this job pays commissions based on sales and cross-selling.

Equipment Specialist (Full-Time)

Reports to: Lead Support Technician

Full-time, hourly, non-exempt, office and clerical (32-40 hours)

Customer Service Excellence: In keeping with our mission of customer satisfaction, all jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness and assistance.  A commitment to service excellence is expected of all employees.

General Summary: Receives and processes customer premise equipment. Collects, tests for use on network systems, refurbishes, and cleans active equipment to be used at customer premises in the future. Reviews customers’ accounts for accuracy of equipment on their network, completes audit process to be sure equipment billing is accurate. As needed, low level assistance to provide technical support for VTel, VTel Wireless and VTel Data Network’s (collectively VTel) products and services, including but not limited to, landline fiber and copper telephone and internet, IPTV service, 4G/LTE fixed and mobile wireless internet and VoLTE phones.  Analyze and troubleshoot connectivity performance issues utilizing all tools at their disposal and resolve service issues as efficiently as possible.

Essential Job Functions:
  • Receive equipment returned from customer premises.
  • Test equipment to set standards, to ensure equipment works correctly and efficiently.
  • Clean equipment that has passed testing, to be free of dirt, grime, dust, tape, stickers and any other visible particulate matter.
  • Audit and ensure accurate equipment count on customers’ screens to assist with support and billing.
  • Work with the Inventory Coordinator to review the equipment available and ready to be placed into service.
  • Transport equipment as needed between offices and warehouses, using company vehicles.
  • Accurately and efficiently use problem solving and research skills to diagnose and resolve issues.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to customers in a professional, courteous manner.
  • Refer to internal databases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prepare accurate and timely reports.
  • Perform miscellaneous duties such as filing, data entry, record maintenance, project work and other duties as assigned by supervisors/management.
Required Skills: The Ideal candidate is proficient in and has relevant experience in the following areas:
  • Customer Service
  • Computer literacy
  • Logic Based Troubleshooting
  • Problem Solving
PHYSICAL REQUIREMENTS0-24%25-49%50-74%75-100%
Seeing: Must be able to read reports and use computer.X
Hearing: Must be able to hear well enough to communicate with co-workers and customers.X
Standing/Walking:X
Climbing/Stooping/Kneeling:X
Lifting/Pulling/Pushing:X
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.X
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Compensation:
  • This role is hourly with a starting range between $20 and $24/hour, based on experience.

Wireless Ambassador

VTel Wireless is a family-owned company that has built an advanced-technology 4G/LTE rural Vermont wireless Internet network, and we’re looking for a few friendly Vermonters who know the streets and country roads of their Vermont home-towns.

Make $1,000 a month or more. Pick your own hours. Drive your own vehicles. Wear a VTel Wireless t-shirt. Teachers, students, farmers, professionals, or entire school baseball teams are all welcome. Help make rural Vermont a better place.*

We want you to drive along your nearby streets with a VTel Wireless lightweight and portable modem, where your neighbors want more, faster, better Internet. Check for strong wireless signal strength. Knock on doors to recruit new customers, host a meeting at your church, invite your local library to lend out VTel Wireless modems, set up a lemonade stand; whatever works! Make $50 per new customer, get some fresh air, and have fun.

How to apply:
Email Kristen Bruso, at kbruso@vermontel.com or call: 802-885-7770.

*VTel is not seeking to hire employees or enter into employment relationships with individuals who respond to this ad. Each individual will be asked to sign an agreement clarifying the terms of the Wireless Ambassador position.

Compensation:

  • This role is paid by commission only. 
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