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Technical Support Contact

Please make sure you’ve checked our on site guides and FAQ before submitting a form.

  • Hours:
    Available 24/7 — Call us anytime. 
  • Phone:
    (888) 242-7584 (Toll-Free)
    (802) 885-9002 (Local/VT)
  • Email: Webform

Your account number can be found on any physical or electronic bill that you have access to, by locating the ‘Account Number’ field in the upper right corner of the return payment stub.

Alternatively, you may find your account number on the homepage of your SmartHub account.

 Some information may not be available by email without additional authentication, due to CPNI laws and regulation. Some answers to questions (or requests for change) may only be permitted by phone, or via your secured Online SmartHub Account for a similar or additional reason. For more information, click here to learn more about CPNI

Technical Contact Form

* Community Anchors are: Hospitals, Emergency & Rescue Services, Educational Institutions or Public Works facilities.
Existing customers, please provide your account number or phone number we have on-file. Please review carefully, incorrect information may cause a delay in response.
Limit 500 characters.
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